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Financial services

Beyond cost efficiencies in shared service centers

Alternative focus to maximize shared service center value generation

> 80 %
% of customers interacting through digital channels of financial institutions
46 B$
Value of fintech investments worldwide by 2020 (billion USD)
10 %
% of gross-margin contribution due to the migration of 20% of transactions to digital channels
Challenges

Financial services, which account for about 20% of the global economy, are handling an increasing number of challenges, from technology impact and digitalization to financial stability, with strengthened prudential measures.?

Services

Arthur D. Little supports banks, insurance companies, asset management companies, payment-system providers and regulatory bodies in tackling issues related to digitization, omnichannel & customer management, big data & analytics and...

Results

We work side-by-side with our clients in the financial industry to build adequate innovative solutions and make change happen.

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